I can't find any shortcuts on the Desktop or in the Start menu.

Sorry, you may need to do this manually yourself, or get your Administrator’s help. This situation usually occurs only in enterprise or network levels of Windows operating systems, in particular, Windows NT, 2000 and XP Professional, in cases where the user's particular profile does not match the g...

TypeSmart will not exit on clicking on the Exit button.

This condition happens when a secondary dialog, such as the Registration or the confirm-exit dialog has fallen behind the main typeSmart window and become hidden, because you inadvertently must have clicked on the Desktop instead of one of the buttons of the dialog. This will be evident because the...

When I click on my typeSmart Progress Record file, it can’t find the typeSmart program.

Use Windows Explorer to check that the file has the .etp extension. To do this you may need to turn on the Folder option that shows file extensions. Failing this, using the manual association dialog will usually fix this, so that the next time you click on your progress record, it will go straight ...

When I click on my typeSmart Progress Record file, it starts up a previous version of eText.

Make sure old versions of eText have been deleted from your hard-drive by doing a search on ’eText’.

How can I clean my progress record?

Over time the progress record becomes quite full. If you wish to clean it up, the best way is to simply start a new Progress Record.

When I press Autopath an error message says: an unknown error has occured. Where (ID 1/2)

This sometimes happens when you reach the end of the autopath, however for some it happens sooner.At this time, we do not know why the autopath does that. We are looking into it.All we can suggest for now is that you either start a new Progress Record, or continue by selecting your own lessons. ...

How do I start a new Progress Record?

Go to File > New and save the Progress Record.Of course, this means you will also need to enter your details again and answer the preliminary questions again.It is probably a good idea to create a new Progress Record, enter those details, then save as a backup copy. Then each time you wants t...